Current Job Openings - Voicene Technologies

Current Openings

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Job description

What you will be doing:

Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb
Responding to guest calls ensuring an outstanding guest experience
Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
Consistently offer exceptional, friendly and engaging service
Recommend property facilities and assist guests with information and special requests
Qualifications

Your experience and skills include:

A desire to listen to others stories and look for opportunities to make them feel special

A sound knowledge & application of the Opera system or similar Reservations system

A high level of attention to detail and exceptional organizational & time management skills

Strong interpersonal and problem solving abilities

Fluency in English

Experience:

Total work: 3 years (Required)

Job Overview

We are seeking a skilled and experienced Freshworks ITSM Implementation Expert to lead the design, customization, and deployment of Freshworks IT Service Management (ITSM) solutions for our clients. The ideal candidate will have in-depth knowledge of ITSM processes, a strong technical background in Freshworks platforms, and the ability to collaborate with stakeholders to ensure successful ITSM adoption and optimization.

Key Responsibilities:

Freshworks ITSM Implementation: Lead end-to-end implementation of Freshworks ITSM solutions, including setup, configuration, and customization to meet client-specific business requirements.
Requirement Gathering & Analysis: Work closely with clients and internal teams to gather and analyse requirements, translate business needs into technical solutions, and align Freshworks ITSM features accordingly.
Solution Design: Design ITSM workflows, processes, and automations that streamline IT operations, including incident management, problem management, change management, service request, and asset management.
Customization & Integration: Customize Freshworks ITSM modules, dashboards, and reports, and integrate the ITSM platform with other enterprise applications (e.g., ERP, CRM, etc.).
Training & Support: Provide training and support to end-users and IT teams to ensure a smooth transition and high adoption of the Freshworks ITSM platform.
Testing & Quality Assurance: Conduct thorough testing of configurations and workflows to ensure quality, efficiency, and compliance with best practices.
Documentation: Create detailed documentation for implemented solutions, including process diagrams, configuration guides, and operational procedures.
Post-Implementation Support: Offer ongoing support and troubleshooting to clients post-deployment to address any issues and ensure continuous optimization.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
3-5 years of hands-on experience with Freshworks ITSM or similar platforms.
Strong understanding of ITIL framework and ITSM best practices.
Proven experience in implementing ITSM solutions, including service desk, asset management, and change management.
Ability to configure and customize Freshworks ITSM modules and automate workflows.
Knowledge of APIs, scripting, and system integrations.
Excellent communication and interpersonal skills to interact with stakeholders, both technical and non-technical.
Problem-solving attitude with strong attention to detail.
Certification in Freshworks or ITIL is a plus.

Preferred Skills:

Experience in project management and handling multiple client implementations.
Familiarity with other ITSM tools like ServiceNow, Jira Service Management, or Zendesk is a plus.
Experience in data migration and reporting within Freshworks.

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Current Openings

Job description

Job Overview